Convenient access to your GP – what’s not to like?

Convenient access to your GP – what’s not to like?

General Practice is in crisis. A record number of GP practices closed last year as a result of growing patient demand without the requisite funding and workforce to respond. So a new app-based service for Londoners, which offers information services and video based consultations must be a good thing – right? The launch of GP at hand, which promises that you can see a GP in minutes for free, has been widely covered in the press. Whilst it has its fair share of promoters, they are some notable detractors. The purpose of this post is to curate those concerns and to consider implications for the future of digital in the NHS. What is GP at hand? GP at hand is a new NHS service offered by a GP Practice in partnership with the commercial company Babylon. The practice offers registered patients the ability to book an appointment via the app, have a video consultation via the app 24/7 and within two hours, pick up a prescription from their chosen pharmacist, visit one of six clinics in London Monday to Saturday. The app, which is powered by Babylon, also offers a symptom checker, health monitoring, and the option to replay your appointment so you can remind yourself of what was discussed. The app offers convenience, quick access and the ability to speak to a GP anytime and anywhere. A quick reminder about how General Practice works General Practices offer primary care services to a local community. On their website, NHS England say they are ‘at the heart of our communities, the foundation of the NHS.’ Most GPs are independent contractors...